Returns
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@retrofootballclub.fr
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not France, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@retrofootballclub.fr.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Special Promotional Offers and Return Policy:
Please note, items purchased under specific promotional offers, such as our "Buy One, Get One Free" (BOGO) promotion, are not eligible for return or exchange. This policy is due to the nature of these promotions, where the complimentary item acquired through the offer is not subject to the same return conditions as a standard purchase. We understand this may be an inconvenience and, as such, we are committed to offering alternative solutions. In cases where a return or exchange is sought on a promotional item, we're pleased to provide an exclusive voucher or significant discount towards future purchases as a goodwill gesture.
However, this policy does not apply to items purchased with a direct price reduction (e.g., items marked down from 129.90€ to 89.90€). Such purchases are still eligible for return or exchange under our standard return policy, provided they meet the other return conditions outlined.
We appreciate your understanding and cooperation with these guidelines, designed to maintain fairness and sustainability in our promotional offerings.
Additionally, we must highlight that customized jerseys, due to their personalized nature, are not eligible for exchange or refund. Once a jersey has been personalized, it cannot be resold, and therefore, we are unable to accept returns on these items. However, non-customized jerseys are fully exchangeable under our standard return policy, as long as they meet the conditions previously outlined.
For any questions regarding exchanges, refunds, or to determine if your order is eligible for either, we encourage you to reach out directly to our customer service team at info@retrofootballclub.fr. Our team is dedicated to assisting you and providing clarity on your order's eligibility for return or exchange.
We understand the importance of ensuring that every customer is completely satisfied with their purchase, and we are here to help guide you through our return process if needed. Thank you for your understanding and for adhering to our policies, which are in place to ensure fairness and maintain the quality of our offerings.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@retrofootballclub.fr